FAQ´S

How much do shipment cost?

Shipments to EEUU and Canada are estimated by shipment volume according to prices set up by FedEx and will appear on your shopping cart summary.

Shipments to México are free of charge on orders over $ 1,000MXN, lower purchases cost $80MXN.

How long until my minotauro arrives?

The shipping time is 5 to 8 business days depending on the shipping address. In the case of pre-sale purchases the shipment will be from 15 to 20 days. Orders placed until 12: 00hrs will be sent the same day, orders placed after that time will be sent the next day. Orders placed on Saturdays and Sundays will be sent on Monday.

What is a Pre-sale?

A Pre-sale is when we offer products befor they are in stock so you can get them first than anyone else and at a preferential price.

How can I trak my order?

We´ll send you an e-mail with your tracker Id so you can check in fedex.com

Whan happens if the estimated time to get my order is up and i still don get it?

If you havent recived your packarge pleas chec firs trough  fedex.com

If you still have issues or you need to do further comments please contact us to contacto@mino-tauro.com  please attach your order data, a proof of payment and your tracking id.
We´ll fix the issue as soon as possible.

How do you use my info?

When you buy something from our store, as part of the buying and selling process, we collect the personal information you provide, such as name, address, and email. The data you provide us will be used only for this purpose, and will not be shared to anyone else; for more information see our Privacy Policy.

How can I sign up to your Newsletter?

You can subscribe to our newsletter by clicking here

How can I Unsubscribe from the newsletter?

You can unsubscribe any time from our newsletter by clicking on the link at the end of any of our newsletter if you have tried this and you are still receiving a mailing from us please contact us to contacto@mino-tauro.com

What forms of payment do you accept?

We accept the Pay Pal, transfer, Debit and credit cards.

How do I make a return?

You can return anything you have purchased in www.mino-tauro.com during the first 15 natural days after receiving your order if it does not present any signs of use or mistreatment and it is in its original packaging.

To make the return please send an e-mail to contacto@mino-tauro.com with the subject “Return” in the message explaining the reason why you are returning the product or if you want a change of color or model and we’ll e-mail you the following steps.

Send us a mesage!